PRIVACY POLICY

Labbore, headquartered at Rua da Fonte nº66 2380-563 Moitas Venda, Portugal, is the entity responsible for the processing of your personal data and guarantees that these data will be treated in a transparent and fair way, in a lawful manner, in accordance with national legislation and with the General Data Protection Regulation EU Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016.

Purpose of the Information Collected

For a better experience when interacting with us, we collect the following personal data and other information:
• Personal data: Your name, email address, address, credit card number or other available means of payment as they are essential to process your order and to purchase the products on this website in order to comply with obligations under applicable laws and regulations or to provide other services provided on this website and requested by you. Unfortunately, refusal to provide us with some personal data may prevent us from processing your order to purchase products or to provide other services on this website. Refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or the provision of other services on our Website.

• Cookies: We use cookies to store information such as your personal preferences when you visit our website. This may include a simple pop-up, or a link in various services we provide. However, you can turn off your cookies in your browser options, or by making changes to anti-virus program tools. However, this may alter the way you interact with our website, or other websites. This may also affect, or not allow you to log in to our website, other websites on the Internet or programs.

• Automatic information through website and social media: We may automatically collect information contained in browsing and usage logs such as IP address, your ISP, your browser. We may also collect statistical data such as authorized location, time spent on our website, behavior on our website, among others.

• Customer History: For the purpose of communication that enhances and personalises the offering of products, services, promotional or advertising campaigns, we store information about products purchased, dates of purchase, contacts with our support department, campaign/response history, complaint history, responses to customer satisfaction surveys, as well as other metrics to support our customer service. This way you can have a more personalized and satisfying interaction with us.

Conservation, Security and Protection of your personal data

• Conservation: We retain your data only for as long as is necessary for the purpose for which it was collected. To enable us to provide you with the best possible customer service and marketing purposes, your personal data is kept for a maximum of 5 years, once the maximum storage period has elapsed, the your personal data will be irreversibly anonymised (anonymised data may be retained) or will be securely destroyed. provided that within this period you have not withdrawn your consent. If the data we receive are from third parties, they will only be kept for the period necessary for the purpose for which they were collected and subsequently destroyed in a secure manner.

• Security and Protection: Labbore takes security measures to protect your personal data (including encryption and authentication tools) as well as physical security measures to protect against unauthorized access to systems where we store personal data. Despite constant internal reviews, no Internet or e-mail transmission is completely secure or error-free. That’s why we advise you to keep your devices always up to date and with protection systems (antivirus, firewall, anti-spam filters, etc).

Personal data from Minors

The Website is not intended to be used by persons under 18 (eighteen) years of age so Personal Data from minors is not intentionally collected. If we suspect or become aware of the use of the Website by a minor, we will make reasonable and necessary efforts to delete the Personal Data concerning the same that we have collected in the legitimate belief of interacting with an adult, and Labbore cannot be held responsible for the use of such data. that may, however, have occurred.

Potential recipients of your data

Your personal data may be disclosed to natural or legal persons for:
• Process electronic payment, through Credit / Debit cards, etc.
• Process product Sales
• Sorting,Packing and Ship products
• Receive payments for the purchase of products
• Solving problems related to the sale of products
• Process customer product returns
• Marketing campaigns involving properly identified partners where we have their consent
• Communicated to judicial, tax and regulatory authorities to comply with legal obligations

Intellectual Property and Copyright

All the information contained in this site, its graphic design, as well as its source code, constitute a work whose intellectual property belongs to the Labbore brand.
The distribution, modification, assignment, public communication and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.
The Labbore brand and its logo are registered trademarks, so any use of them is completely prohibited without the express authorization of the owner.
The labbore.com domain names may not be used in association with products or services other than Labbore, and may not be used in any way that could cause confusion among our customers and/or discredit the brand.

Rights of Data Holders

Users, as Data Owner, have the right to prevent, at any time, that their personal data are processed by Labbore, in any way, for the purposes of marketing communications.

This right can be exercised by sending an email, addressed to Labbore, through the existing contact (support@labbore.com).

Users may also exercise their rights, as Data Holders, to access, rectify, erase, oppose, limit the processing and portability of their Personal Data, using the following means: i) by sending a written communication to the following address : Rua da Fonte nº66 2380-563 Moitas Venda, (ii) by email, through the contact support@labbore.com.

Labbore appreciates being contacted immediately if a User has a complaint or any question regarding the way in which Labbore uses and processes their Personal Data. Labbore will make every effort to resolve the situation as soon as possible.

The User also has the right to submit a complaint regarding the processing of their Personal Data at any time to the National Data Protection Commission through the respective website www.cnpd.pt.

Privacy policies may change without notice, so we recommend you to check this policy whenever you visit our website.