ONLINE DISPUTE RESOLUTION

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The European Union has created a website to support consumers in filing their complaints about any dispute in which they are involved. In this context, Labbore.com provides all information so that you can exercise your right of complaint with an official entity, third and impartial to the process. So, if you are dissatisfied with the purchase of a good or service on our site, or with the solution we presented to resolve the situation, you can go to this official website https://ec.europa.eu/consumers/odr and expose your dispute.

What is Alternative Dispute Resolution?

Alternative Dispute Resolution is the possibility that all consumers have at their disposal to appeal to official entities that can help them resolve, or guide them through, a conflict before they open litigation in the courts. As a rule, the procedure is as follows: you ask an impartial third party to act as an intermediary between you and the merchant that is the subject of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the field of consumer disputes’.

Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than the judicial route.

Labbore.com provides the websites of some of these entities that can help you make your case: